Troubleshooting Document Issues
Having trouble with your documents? This guide helps you quickly resolve common upload, preview, download, and status issues.
Upload Issues
File Too Large
Problem: Your file exceeds the 10MB limit.
Solutions:
- Compress your PDF using a free online tool like Smallpdf or iLovePDF
- Split multi-page documents into separate files
- Reduce image quality before saving as PDF
- Save Word documents as PDF with "Standard" quality
Prevention: Check the file size before uploading. Right-click the file and choose "Properties" (Windows) or "Get Info" (Mac).
Wrong File Format
Problem: Upload fails with an "unsupported file type" error.
Solutions:
- Use an accepted format: PDF, DOC, DOCX, JPG, PNG, HEIC, or HEIF
- A photo straight from your phone camera works, including an iPhone HEIC photo
- WEBP and RAW images are not accepted. Save them as JPG first
Accepted formats: