1. Introduction
This Refund and Cancellation Policy explains how payments work on GoAusbildung, operated by Qogent Learning Solutions Private Limited ("we," "us," "our"). It should be read together with our Terms of Service. Creating a GoAusbildung account is free. Every AI tool is free to try, and a one-time payment unlocks a plan with the full tools for a fixed period.
2. What Stays Free
Your account, profile and profile score, document upload, the Qualified and Verified badges, job browsing and applications, the culture course, city guides and the public tools are free. Every AI tool also has a free amount to try it. You pay nothing for these, so there is nothing to refund for using them.
If you are ever asked to pay outside our checkout, it is not an official GoAusbildung charge. Please contact us at hello@goausbildung.com so we can look into it.
3. One-Time Plans
Plans are one-time payments for a fixed access period (1, 6 or 12 months, depending on the plan). The price is the one shown on /pricing at checkout. A plan is not a subscription and does not renew automatically. When the period ends, your plan stops and you are not charged again.
Payments in Indian rupees are processed by Cashfree. Payments in other currencies are processed by Stripe.
To move to a higher plan, you pay the difference shown on /pricing, and the new plan runs its full period from the day you upgrade.
4. All Sales Final
Your plan starts as soon as the payment is confirmed. All sales are final, and we do not offer refunds for a plan you have bought, including unused time. This does not affect your statutory rights described in section 7.
If a payment is disputed or charged back, the plan linked to that payment can be ended while the dispute is open.
5. Duplicate or Wrong Charges
If you were charged twice for the same plan, or charged an amount different from the price shown at checkout, email hello@goausbildung.com with the payment details. We will check the charge and reverse any duplicate or wrong amount to your original payment method.
6. Business and Partner Billing
Commercial arrangements with partner organizations are handled separately under their own written agreement. Invoicing, payment terms, and cancellation for those arrangements are governed by that agreement and are not covered by this student-facing policy.
7. Statutory Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer law, including, for consumers in the European Union and Germany, rights under the EU Consumer Rights Directive and the German Civil Code (BGB).
8. Contact
Questions about this policy: message us on WhatsApp at +91 80732 59343 (opens in a new tab) or email hello@goausbildung.com.