Troubleshooting Login Issues
Having trouble logging into your GoAusbildung account? Login issues are common and usually quick to fix. This guide covers the most frequent problems.
Common login problems and solutions
Issue 1: "Invalid email or password" error
Why this happens: The email or password you entered does not match what we have on file.
Solution:
- Check your email address for typos. Common mistakes include a missing letter or the wrong domain (.com vs .de).
- Click the eye icon next to the password field to see what you are typing.
- Make sure Caps Lock is off.
- Type your password carefully, character by character.
- If you are still unsure, use the forgot password page to reset it.
Tip: Use your browser's password manager or an app like 1Password to avoid typing errors.
Issue 2: Email not verified
Why this happens: You need to verify your email address before you can log in.