Clerk & Coordinator Customer Service Center

To strengthen our Customer Service Center Export team, we are looking for a Clerk & Coordinator Customer Service Center (f/m/d) for our European headquarters in Münster at the earliest possible date. In addition to classic customer service tasks, you will take on a central coordination function between the Customer Service Center, sales organization, and other internal interfaces. Through close cooperation with the specialist departments involved, you will contribute to timely and customer-oriented order processing.

• You independently handle order processing for a defined area from order acceptance to invoicing; information service, data maintenance, and customer correspondence are also part of this
• You coordinate cooperation between the Customer Service Center, sales organization, and other internal interfaces and ensure smooth information flow
• You process customer inquiries and create offers for standard products and special designs
• You are responsible for handling customer complaints and creating credit and debit notes
• You manage bonus agreements and support their administrative processing as well as proper bonus accounting towards our customers
• You advise customers on prices, conditions, delivery dates, and products and act as the central contact person for internal and external contacts
• You create evaluations, statistics, and reports for internal and external contacts and support the preparation of relevant sales key figures as well as revenue and customer analyses
• In addition to supporting the sales organization, marketing support activities are also part of your tasks
• As a team member, you ensure service hours and telephone availability for our customers

• You have successfully completed your commercial vocational training as an industrial clerk (f/m/d) or have a comparable qualification
• A business administration degree is desirable
• You have already gained professional experience in internal sales, customer service, or order processing
• You have very good German and English skills, both written and spoken
• Ideally, you have knowledge of a second foreign language (French or Dutch)
• Routine use of the Microsoft Office package is required
• You have sound knowledge of SAP, especially the SD module
• You are characterized by organizational skills, communication strength, and a structured way of working
• Your profile is rounded off by teamwork, service orientation, sense of responsibility, and a pronounced willingness to cooperate