Employee Telephone Order Taking Parts/Accessories

At Daimler Truck AG, Mercedes-Benz Commercial Vehicle Center Koblenz, you take spare part, accessory and tire orders and advise customers with a sales focus. The job is full-time (36 hours per week) and mainly done on site at the workplace. Pay is performance-based.

• Receive and process spare part, accessory and tire orders and inquiries by phone, in writing or in person
• Inform customers comprehensively about the logistics service offering and advise them with a sales focus
• Determine part numbers and scope, check availability and initiate reservation / order
• Record and clarify all questions about parts and accessories, provide price information and create cost estimates
• Advise customers on subsequent installations and conversions and determine the required parts scope
• Record and process complaints

• You have completed technical vocational training or another suitable professional qualification, preferably in the field of cars / commercial vehicles
• You have a strong technical understanding of cars / commercial vehicles
• You have strong communication skills and good verbal expression.
• You have good knowledge of MS Office applications.
• You have strong organizational and coordination skills.
• You bring a high level of reliability, commitment, flexibility and resilience.
• You enjoy teamwork and working with people.