Advanced IT Expert, Digital Customer Enablement

DHL Express is seeking an Advanced IT Expert for Digital Customer Enablement in Cologne for a permanent role working 39 hours per week, starting immediately or as soon as possible. The role supports technical customer integrations and digital shipping solutions. A notice on the page says the vacancy is no longer advertised.

• Take responsibility for technical customer onboarding from start to finish, bringing digital customer solutions from the initial analysis through to successful launch
• Advise customers on digital shipping processes, APIs and IT security, ensuring smooth cooperation between business and IT
• Coordinate internal teams such as Sales and Operations and external service providers, with regular customer meetings on site
• Support customers throughout the entire lifecycle and continuously improve performance and processes
• As a power user for dedicated customer solutions, identify and assess new product features and integration projects, helping shape future digital customer solutions

• Experience with technical customer integrations, for example through APIs or web services
• Knowledge of modern software architectures and technologies such as REST, SOAP and authentication methods
• Confidence working with complex customer systems, such as ERP, WMS or e-commerce systems
• Ideally, some initial practical experience in logistics
• Enthusiasm for digital topics and modern AI solutions matters more to us than detailed technical experience
• Strong consulting skills and the ability to explain complex technical topics clearly
• Very good German and good English skills
• Ongoing learning and willingness to travel within Germany up to three days per week, including a valid driving licence for cars