Service Expert Electronics - Technical Hotline

DMG MORI, a world-leading manufacturer of high-precision machine tools, is looking for a Service Expert (m/f/d) Electronics for the technical hotline in Pfronten.

• Technical advice for our service companies in 1st level support by phone and email
• Analysis and diagnosis of electronic and control-technology error messages and log data, including via remote access, and support with evaluation
• Technical support and coordination of our MRO field technicians during ongoing service calls
• Checking and following up service calls and documenting them
• Active participation in product and process optimisation and in expanding our service business

• Completed vocational training in electronics/mechatronics and further training as a master craftsman or technician
• Several years of professional experience as a service technician, application technician or in the maintenance of CNC machine tools
• Very good knowledge of CNC controls (e.g. Siemens / Heidenhain) and experience analysing service and log files
• Affinity for working with digital systems and good MS Office skills
• Competent, service-oriented manner and a structured, solution-oriented way of working
• Good written and spoken English