Customer Care and Administrative Officer

ENGIE Romania is an integrated energy supplier offering sustainable solutions through natural gas, renewable electricity, technical services and energy efficiency. We are looking for a Customer Care and Administrative Officer on a 12-month fixed-term contract to give every customer who visits us a quality experience.

• Welcome and guide customers who visit the Customer Relations Center, ensuring smooth flow and short waiting times.
• Provide clear information about invoices, balances, contracts and available payment methods.
• Receive, check and process requests to change customer data in the company's IT systems.
• Record customer complaints and forward them to the relevant departments.
• Help customers use self-service equipment and promote the company's digital channels.
• Manage the center's correspondence and documents with accuracy and confidentiality.
• Keep the reception area tidy, organized and well stocked with up-to-date information materials.

• A high school diploma (baccalaureate) or an equivalent completed qualification.
• At least 1 year of experience in a similar customer relations or administrative role.
• Easy use of Microsoft Office applications and quick adaptation to internal IT systems.
• Clear, empathetic and professional communication, including in difficult situations or with dissatisfied customers.
• Organization, attention to detail and the ability to prioritize several tasks at once.
• Natural customer orientation and a well-developed team spirit.
• Adaptability and openness to change in a dynamic environment.