Service Employee

expert has been your neighborhood tech expert for over 60 years. expert Handels GmbH Süd-West & Co. KG is looking for a service employee (m/f/d) in Buchen, full-time.

• You are the first contact for our customers in service cases and contribute significantly to customer satisfaction with skill and tact
• You ensure a smooth and customer-friendly process for repairs, exchanges or replacements
• You are responsible for accepting service requests and complaints
• You calculate services and quotes
• You keep in touch with our industry partners
• You monitor the ordering of goods and spare parts
• You issue goods and coordinate shipping
• You work across departments with colleagues

• Enjoy dealing with customers and finding solutions together
• Reliable and self-responsible way of working
• Well-groomed, confident appearance
• Experience in complaint management is an advantage
• Confident handling of IT systems
• Strong customer orientation and the ability to listen actively and respond to customers professionally and empathetically
• Good organizational and communication skills (interface between customers and service points)