Passenger Information Coordinator - FlixTrain

As a passenger information coordinator at FlixTrain in Berlin, you inform passengers during disruptions, coordinate solutions and keep the teams involved up to date.

• Actively communicate and document all operational incidents
• Promptly inform passengers about changes, such as delays, changes to scheduled stops and current operating conditions
• Enter and adjust train capacities in our booking system
• Organise and carry out rebookings, including subsequent communication with passengers
• Decide on suitable alternative transport and inform passengers accordingly
• Document operational changes, for example those caused by construction work, in the designated company systems
• Coordinate closely with control centre dispatchers and the Fleet Management team, and pass relevant information to the team leader

• Fluent German and ideally basic English
• Initial experience in passenger rail transport or knowledge of rail passenger rights is an advantage
• Good computer skills, particularly in MS Office
• Ability to work early and late shifts, including weekends and public holidays
• You keep an overview and work in an organised way even in fast-changing situations
• You work independently and take initiative
• Strong communication and teamwork skills
• Reliability and care, especially when documenting and sharing information