Clerk for Feedback Management

Helios Kliniken Mittelweser is looking, as soon as possible, for a part-time employee to handle feedback management (complaints/praise).

• Receiving customer complaints through various channels (phone, email, feedback monitor)
• Reviewing and processing the complaints
• Creating complaint reports
• Evaluating complaint statistics

• Completed commercial vocational training
• Very good knowledge of the hospital, its processes and workflows
• An independent and structured way of working
• Good communication skills and empathy
• Legally required proof of immunization against measles