Inside Sales Customer Account Manager

As an inside sales customer account manager, you take overall responsibility for looking after and developing an assigned customer portfolio. You identify growth opportunities, strategically develop customer relationships and act as a partner between the customer, field sales and internal departments.

• Independently looking after, developing and sustainably retaining a defined customer base
• Central contact for the customer group to develop and implement successful sales strategies and customer measures
• Coordinating complex customer requests involving internal departments, and clarifying prices and terms, in coordination with field sales where needed
• Active telephone sales, carrying out targeted sales and marketing campaigns to identify and use cross-selling and upselling potential and tap additional revenue opportunities
• Documenting all processes in CRM/ERP systems and handling electronic portals

• Completed commercial and/or technical vocational training with experience in customer contact
• Sales talent, persuasiveness and a strong service and customer focus; experience in tool sales or sales of technical products is an advantage
• Good communication skills and enjoyment of dealing with customers and colleagues by phone
• Initiative, team spirit and a structured, independent way of working
• Confident use of common MS Office tools; user knowledge of a CRM and ERP system (e.g. SAP R/3) desirable