Inside Sales Customer Account Manager - Munich location

As an inside sales customer account manager (m/f/d), you take overall care of and develop an assigned customer portfolio. You identify growth potential, strategically develop customer relationships and act as an important partner between customers, field sales and internal departments.

• Independent care, development and lasting retention of a defined customer base
• Central contact person for the customer group to develop and implement successful sales strategies and customer measures
• Coordination of complex customer requests involving internal departments, plus clarification of prices and terms, in coordination with field sales as needed
• Active telephone sales, carrying out targeted sales and marketing campaigns to identify and use cross-selling and upselling potential to tap additional revenue opportunities
• Documentation of all processes in CRM/ERP systems and handling of electronic portals

• Completed commercial and/or technical training with experience in customer contact
• Sales talent, persuasiveness and strong service and customer orientation; experience in tool sales or sales of technical products is an advantage
• Good communication skills and enjoyment of talking to customers and colleagues by phone
• Initiative, team spirit and a structured, independent way of working
• Confident use of common MS Office tools; user knowledge of a CRM and ERP system (e.g. SAP R/3) desirable