Internship /
This job is at Intershop Communications AG. You apply to them, not to GoAusbildung.
Start Date
On request
Duration
36 Months
Sector
IT & Technology
Salary
Competitive salary
Listing data as of December 10, 2025
About this Apprenticeship
Welcome to Intershop Communications AG! This Ausbildung as Internship / Working Student (m/f/d) in the Customer Support Department takes place in Jena, Thuringia. Intershop is a leading global provider of B2B commerce solutions, headquartered in Jena, Germany. Start your career in IT and develop valuable skills for your professional future.
What You'll Learn
- Unterstützung bei der Bearbeitung von Kundenanfragen und Support-Anfragen.
- Zusammenarbeit mit dem technischen Team zur Fehlerbehebung und Lösung von Kundenproblemen.
- Dokumentation von Kundeninteraktionen und Lösungen in der Support-Datenbank.
- Bereitstellung von Feedback zur Verbesserung von Kundensupport-Prozessen und -Tools.
- Teilnahme an Schulungen zur Erweiterung des Produktwissens und der Support-Fähigkeiten.
Requirements
- Currently studying Business Administration, Information Technology, or a related field.
- Strong interest in customer service and support.
- Good problem-solving skills and attention to detail.
- Good communication skills in English or German (at least B1 level).
- Ability to work independently and as part of a team.
What Intershop Communications AG offers
- Mitarbeit an realen Supportfällen und Lernen von erfahrenen Fachkräften.
- Ein unterstützendes Lernumfeld mit einem engagierten Mentor.
- Flexible Arbeitszeiten und ein moderner Arbeitsplatz.
- Kostenlose Getränke, frisches Obst und eine unterstützende Unternehmenskultur.
- Perspektiven für eine Karriere bei Intershop nach Abschluss der Ausbildung.
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