Team Leader CRM Applications 100

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

• You lead and develop our international CRM team, set clear objectives and responsibilities, coach team members and align skills and capacities with business and product priorities.
• As part of your responsibility as Product Owner, you define the global CRM product vision, strategy and roadmap, prioritize the backlog based on business value in strong collaboration with the main stakeholders from Sales, Marketing and global Services
• Regarding your project management responsibility, you lead global CRM implementations, rollouts and optimization initiatives, coordinating scope, timelines, budgets, risks and resources as well as internal stakeholders and external partners.
• You ensure the reliable and secure operation and continuous development of our Salesforce platform, covering releases, integrations, support processes, service performance, vendors and continuous improvement.
• You shape the target architecture of our global CRM landscape and govern the Salesforce data, security and integration architecture to ensure scalable and sustainable solutions in line with enterprise standards.
• As a strategic CRM partner, you connect business and IT across countries and functions, align priorities and expectations and provide transparency on roadmap, delivery, risks and strategic decisions.

• A degree in computer science, information technology, business information systems or an equivalent qualification and in position of a Salesforce Administrator Certification, while further platform, architecture or cloud certifications are an advantage
• At least eight years of relevant experience in CRM product, application or product management and successfully delivered CRM initiatives in an international environment
• Strong Salesforce expertise across administration, configuration, development, integrations and release management
• Experienced in leading people, developing teams and confidently aligning business stakeholders, IT specialists and external partners across cultures and organizational levels
• Combined product and project management expertise with a solid understanding of solution architecture, data, security and end-to-end business processes
• A strategic and analytical mindset in approaching complex topics, communicating fluently in English, ideally also in German, and willing to travel internationally approximately 20% of the time