Customer Service Advisor

MediaMarktSaturn Germany is number one in Experience Electronics with the MediaMarkt and SATURN brands. We provide customer experience and personal advice on site and nearby. As a successful omnichannel provider, we closely link our stationary markets with our online shops and mobile shopping apps.

• Advising our customers and handling customer inquiries regarding online pickup, product returns, exchanges, repairs, or purchase processing – passionate, customer-oriented, competent
• Administrative tasks related to the sales process, financing, or purchase on account
• Contact person for internal and external partners or product suppliers for all processes related to repairs
• Active support at customer events
• Positive and proactive attitude towards customers and ensuring simple, efficient solutions for customer complaints
• Implementation of prescribed national standard guidelines, processes, and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends of the consumer electronics industry
• Strong customer and service orientation
• Communication skills, implementation strength, and a solution-oriented way of working
• Team player with fun in shared success
• Willingness to support the team in the afternoons/evenings and on Saturdays