Customer Service Advisor

MediaMarktSaturn Germany is looking for reinforcement for the Media Markt Wiesbaden-Hasengarten store in the checkout / info / service department. The role covers customer advice and handling customer requests about online pickup, returns, exchanges, repairs and purchase processing.

• Advising customers and handling customer requests about online pickup, product returns, exchanges, repairs or purchase processing – passionate, customer-focused, competent
• Administrative tasks related to the sales process, financing or purchase on invoice
• Contact person for internal and external partners or product suppliers on all repair processes
• Active support at customer events
• Positive and proactive attitude towards customers and ensuring simple, efficient solutions for customer complaints
• Implementing prescribed national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends in the consumer electronics industry
• Strong customer and service orientation
• Strong communication and implementation skills and a solution-oriented way of working
• Team player who enjoys shared success
• Willingness to support the team in the afternoon / evening and on Saturdays