Customer Advisor Customer Service

Advising customers on online pickup, product returns, exchanges, repairs and purchase processing, administrative tasks in the sales process, contact person for repair processes, support at customer events, solution-oriented handling of customer complaints, implementation of national standards.

• Advising our customers and handling customer concerns regarding online pickup, product returns, exchanges, repairs or purchase processing – passionate, customer-oriented, competent
• Administrative activities related to the sales process, financing or purchase on account
• Contact person for internal and external partners or product suppliers for all processes related to repairs
• Active support at customer events
• Positive and proactive attitude towards customers and ensuring simple, efficient solutions for customer complaints
• Implementation of specified national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends of the consumer electronics industry
• Strong customer and service orientation
• Communication skills, implementation strength and a solution-oriented way of working
• Team player with fun in shared success
• Willingness to support the team also in the afternoons/evenings and on Saturdays