Customer Advisor Customer Service

MediaMarkt in Wesel is looking for reinforcement in the area Store - Checkout / Info / Service. Working hours and type of employment by agreement.

• Advise customers and handle customer requests regarding online pickup, product returns, exchanges, repairs or purchase processing – passionate, customer-focused, competent
• Administrative tasks related to the sales process, financing or purchase on invoice
• Contact person for internal and external partners or product suppliers on all repair-related processes
• Actively support customer events
• Positive and proactive attitude toward customers and ensuring simple, efficient solutions for customer complaints
• Implement specified national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends in the consumer electronics industry
• Strong customer and service orientation
• Strong communication and implementation skills and a solution-oriented way of working
• Team player who enjoys shared success
• Willingness to support the team in the afternoons/evenings and on Saturdays