Customer Advisor Customer Service Focus Checkout

For the MediaMarkt Esslingen-Weil store we are looking for colleagues passionate about technology who want to shape the customer experience. Working hours 20 - 25 hours.

• Advising our customers and handling customer requests about online pickup, product returns, exchanges, repairs or checkout (cashiering) - passionate, customer-oriented, competent
• Administrative tasks related to the sales process, financing or purchase on invoice, etc.
• Marketing our products on the various online platforms
• Contact person for internal and external partners or product suppliers on all repair processes
• Active support at customer events
• Positive and proactive attitude toward customers and ensuring simple, efficient solutions for customer complaints
• Implementing prescribed national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality & retail, event industry)
• Knowledge of and interest in products and trends in the consumer electronics industry
• Strong customer and service orientation
• Strong communication and implementation skills and a solution-oriented way of working
• Team player who enjoys shared success
• Willingness to support the team in the afternoon / evening and on Saturdays