Expert E-Commerce & Shop Operations Saturn

MediaMarktSaturn Platform Services GmbH is building the online marketplace and opening the business model to external merchants. We are looking for an Expert E-Commerce & Shop Operations for the operational support and continuous development of Saturn.de and digital shop interfaces.

• Operational support and continuous development of Saturn.de and relevant digital shop interfaces
• Implementation and coordination of adjustments to homepage, landing pages, category and theme worlds as well as other shop content
• Maintenance, updating and quality assurance of content, banners, campaign areas and product stagings within available systems and permissions
• Ensuring consistent, up-to-date and user-friendly presentation across relevant digital touchpoints
• Coordination and alignment of shop adjustments with central e-commerce and IT teams
• Regular shop checks for display errors, faulty links, outdated content and other quality issues
• Identification and resolution of operational conversion obstacles
• Review of product placements, sorting, recommendations and cross-selling areas for relevance and quality
• Identification and escalation of problems with product availability, display and technical shop functions
• Execution of quality assurance and functional tests after changes and releases
• Operational implementation of campaigns, promotions, product highlights and seasonal theme worlds
• Coordination of content requirements and alignment with marketing, category management, trade marketing and content teams
• Ensuring timely implementation and correct rollout of planned measures
• Support in integrating new content formats, creator content and commercial theme worlds
• Close collaboration with commercial performance management on data-driven optimization measures
• Independent identification of smaller optimization potentials and direct implementation within agreed scope of responsibility
• Documentation and tracking of changes, errors and optimization measures
• Coordination of tickets and requirements with central departments
• Contribution to building efficient processes and standards for operational shop management

• Relevant professional experience in e-commerce, online shop management, content management or digital operations
• Experience with content management systems, shop backends or comparable e-commerce platforms
• Good understanding of how an online shop works and the requirements of a convincing digital customer experience
• Basic understanding of relevant e-commerce KPIs such as conversion rate, traffic and basket value
• Confident handling of digital tools and ideally experience with analytics, testing or ticket systems
• Very structured, careful and reliable working style
• Strong hands-on mentality and enjoyment of operational implementation
• Ability to prioritize tasks independently and coordinate multiple topics in parallel
• Good eye for content, product presentation, user guidance and commercial contexts
• Strong communication skills and enjoyment of cross-departmental collaboration
• Very good German and good English skills