Gaming Expert

Passionate, competent and proactive customer approach as well as consulting of gaming products and matching accessories Product placement of market-leading gaming products as well as implementation of new product launches Active KPI control of customer conversion as well as continuous improvement of customer experiences by sharing best practices across the entire program network Regular participation in personal and digital trainings as well as regular conduct of store team trainings Regular recording, coordination and prioritization of performance KPIs including identification and derivation of measures Passing on feedback to our headquarters for feedback as well as action recommendations (e.g. for assortment adjustments)

• Passionate, competent and proactive customer approach as well as consulting of gaming products and matching accessories
• Product placement of market-leading gaming products as well as implementation of new product launches
• Active KPI control of customer conversion as well as continuous improvement of customer experiences by sharing best practices across the entire program network
• Regular participation in personal and digital trainings as well as regular conduct of store team trainings
• Regular recording, coordination and prioritization of performance KPIs including identification and derivation of measures
• Passing on feedback to our headquarters for feedback as well as action recommendations (e.g. for assortment adjustments)

• Professional experience in a customer-oriented role in retail as well as strong interest in PC gaming
• Sound product knowledge in the gaming segment
• Experience in building and maintaining partnerships as well as a pronounced service orientation
• Strong analytical skills for data-driven decision making
• Communication strength, team spirit and joy in passing on knowledge to colleagues
• Fun in continuous learning and personal development
• Negotiation-proficient German and English skills