Customer Advisor Customer Service Focus Customer Experience

Ensuring an excellent shopping experience through proactive greeting and quick orientation of customers in the store Ensuring check-in for online booked appointments as well as arranging and coordinating consultation appointments Proactive communication of current promotions to customers and ensuring that non-buyers get the opportunity to meet their needs Collaboration with the Solution Manager to create customer-oriented solutions Conducting customer surveys Farewell of customers for long-term customer loyalty

• Ensuring an excellent shopping experience through proactive greeting and quick orientation of customers in the store
• Ensuring check-in for online booked appointments as well as arranging and coordinating consultation appointments
• Proactive communication of current promotions to customers and ensuring that non-buyers get the opportunity to meet their needs
• Collaboration with the Solution Manager to create customer-oriented solutions
• Conducting customer surveys
• Farewell of customers for long-term customer loyalty

• Excellent customer and service orientation to promote a positive and welcoming atmosphere in the store
• Pronounced service understanding as well as understanding of our business model
• High communication skills and empathy
• Coordination and organizational strength for efficient planning of consultation appointments
• Team player with joy in shared success
• Willingness to support the team also in the afternoons, evenings and on Saturdays