Customer Advisor Customer Service, Focus on Customer Experience

MediaMarktSaturn Germany, with its brands MediaMarkt and SATURN, is number one in Experience Electronics. For the store in Hückelhoven, colleagues who are enthusiastic about technology and want to help shape the customer experience are sought. Entry level: career starters, department Store - Sales.

• Ensuring an excellent shopping experience by proactively greeting customers and quickly guiding them around the store
• Ensuring check-in for appointments booked online, as well as arranging and coordinating consultation appointments
• Proactively informing customers about current promotions and making sure non-buyers get the chance to meet their needs
• Working with the Solution Manager to create customer-focused solutions
• Carrying out customer surveys
• Saying goodbye to customers to build long-term customer loyalty

• Excellent customer and service orientation to promote a positive and welcoming atmosphere in the store
• Strong understanding of service and of our business model
• Strong communication skills and empathy
• Strength in coordination and organization to plan consultation appointments efficiently
• Team player who enjoys shared success
• Willingness to support the team in the afternoons, evenings and on Saturdays