Customer Advisor Customer Service with Focus on Checkout

Part-time customer service position focused on checkout at MediaMarktSaturn Karlsruhe in Karlsruhe-Durlach: advising customers and handling requests about online pickup, returns, exchanges, repairs and purchase processing.

• Advising our customers and handling customer requests regarding online pickup, product returns, exchanges, repairs or purchase processing (checkout) - passionate, customer-focused, competent
• Administrative tasks related to the sales process, financing or purchase on invoice, etc.
• Marketing our products on the various online platforms
• Contact person for internal and external partners or product suppliers on all repair-related processes
• Active support at customer events
• Positive and proactive attitude toward customers and ensuring simple, efficient solutions for customer complaints
• Implementation of given national standard guidelines, processes and behaviors

• Successfully completed service-oriented vocational training (ideally hospitality and retail, event industry)
• Knowledge of and interest in consumer electronics products and trends
• Strong customer and service orientation
• Strong communication skills, drive to get things done and a solution-oriented way of working
• Team player who enjoys shared success
• Willingness to support the team in the afternoon/evening and on Saturdays