Service Coordination Employee

Organizational talent | Customer orientation | Service coordination For our client, an internationally operating company in the metal industry, we are looking for a "Service Coordination Employee (m/f/d)" as soon as possible within the framework of "direct placement". The position is to be carried out within the framework of 37.5 weekly hours. Are you a true organizational talent, keep an overview even in turbulent situations and enjoy networking customers and service technicians optimally? Then an exciting challenge awaits you here!

• Customer care: You are the first point of contact for customers, accept service requests and fault reports and ensure reliable support
• Deployment planning: You coordinate the appointments and assignments of service technicians and ensure efficient and economical resource planning
• Order processing: You accompany service orders from acceptance through processing to successful completion
• Interface management: You ensure a smooth flow of information between customers, service technicians and internal departments
• Process organization: You keep track of ongoing orders, appointments and priorities and contribute to structured service processing

• Qualification: You have a completed commercial or technical vocational training, for example as an industrial clerk, office management clerk or in a comparable profession
• Customer orientation: You convince with your friendly demeanor, your communication skills and your pronounced service mindset
• Organizational talent: You work in a structured, reliable manner and keep an overview even with several parallel tasks
• Technical understanding: You are interested in technical contexts and ideally bring initial experience from the construction industry or a technical service environment
• IT and language skills: You are confident in using MS Office, have good English skills and ideally have already worked with Microsoft Dynamics AX