Customer Care Clerk

For a client, a logistics service provider based in Gütersloh, a Customer Care Clerk (m/f/d) is sought long term through temporary agency employment, full-time at 40 hours per week. You act as the link between the company and its customers, and you are communicative and well organized.

• First point of contact for customers, answering inquiries by phone and in writing
• Record customer orders and ensure reliable, on-time order processing
• Handle complaints, returns, credit notes and debit notes independently
• Support international customers and communicate confidently in German and English
• Work closely with internal departments and ensure high service quality

• Completed three-year commercial apprenticeship, e.g. as an industrial clerk, office management clerk or comparable qualification
• Ideally experience in customer service, internal sales or as a customer service clerk
• Very good German and good English skills, spoken and written
• Structured, service-oriented way of working and keeping an overview even with several cases at once