Clerk Customer Service

For a client, an internationally active logistics company with many years of experience in contract logistics and transport, a clerk (m/f/d) in customer service is sought at the Hamburg site as soon as possible, under temporary agency employment.

• Monitoring and supporting customer processes and ensuring smooth communication
• Receiving and processing feedback from drivers and checking that freight documents are fully returned
• Recording, processing and coordinating customer complaints
• Creating and preparing customer-specific reports and statistics
• Monitoring and coordinating delivery and shipment dates

• A completed vocational training, ideally in freight forwarding/logistics
• Experience dealing with customers
• Confident use of MS Office and prior experience with TMS
• Good German and English skills