Application Support Specialist - Business Processes & IT

You enjoy delving into complex topics, taking responsibility, and finding solutions together with us? Then you are exactly right with us in our core business. We form the operational heart of national and international activities and are responsible for the efficient management of procurement, logistics, and commercial processing. You work closely with our specialist departments and IT, get to know our processes and systems better and better, and help ensure that daily business runs smoothly. Not every day is predictable: That's exactly why we are looking for someone who stays curious, thinks ahead, and keeps an overview even when multiple topics are on the table at the same time. The focus of your work is the operational support of our business applications and ensuring that our business processes are reliably supported by IT. In doing so, you work closely with the specialist departments, analyze occurring problems, and accompany their solution together with our IT partners.

• You are the first point of contact for our specialist departments and take on qualified 1st-level support for central applications in wholesale. You independently record requirements, fault reports, and process questions, analyze and classify them in a structured way. You independently narrow down problems, distinguish between technical and system-related causes, and derive the next steps from them.
• You act as a central interface between the specialist departments, the implementation teams of REWE Digital, and external IT service providers, ensuring a smooth flow of information.
• You formulate tickets and technical requirements understandably, accompany the solution finding, and control incidents, changes, and requirements until implementation. You keep track of your topics independently, consistently follow up on open points, and are responsible for the final acceptance of solutions.
• You support our users from purchasing, commercial areas, and logistics and ensure that the relevant business processes are optimally mapped in the systems.
• You are responsible for quality assurance before production releases by coordinating and ensuring functional and integration tests.
• You work closely with process owners and colleagues from REWE Digital on the creation and maintenance of process documentation.
• You plan and conduct training so that our users can use the systems efficiently.

• First and foremost, your personality: You enjoy delving into new topics, understanding connections, and finding solutions. You work in a structured manner, take initiative independently, and don't lose your composure even when things get dynamic or multiple topics need attention simultaneously.
• You communicate clearly and enjoy interacting with different contacts and feel comfortable at the interface between specialist department, processes, and IT.
• You like to get to the bottom of problems, take responsibility for your topics, and don't wait for every next step to be prescribed to you.
• Your completed bachelor's degree, preferably with a focus on business administration or business informatics, or comparable training.
• You bring initial relevant professional experience in support, application environment, process management, or a comparable interface function.
• Ideally, good knowledge of ERP systems such as Microsoft Navision/Business Central or SAP.
• A good understanding of commercial processes or processes in (wholesale) trade is a plus.
• Good MS Office skills as well as fluent German and English skills round off your profile.