Warranty Inquiry Processing Specialist

Processing warranty inquiries from Junkers and Buderus customers in customer service at Bosch Service Solutions Magdeburg GmbH. The full-time position is permanent.

Process warranty inquiries from Junkers and Buderus customers, mainly received by email or fax; verify customer eligibility and send confirmation or rejection; handle special cases through to resolution; contact Bosch Thermotechnology's second-level support for unclear cases.

Friendly, loyal, team-oriented personality; independent and persistent working style with high self-motivation; good MS Office skills required, experience with SAP or CRM systems desirable; very good spoken and written German; working hours Monday to Friday from 8 to 16:45.

Financial benefits including bonuses, individual performance pay, private and company pension plans, discounts and special conditions on Bosch products. Extensive training and development opportunities. Flexible working models such as job sharing, flexible shift systems, part-time work and sabbaticals. Health initiatives, clubs, groups and employee networks. Bosch shuttle, bike leasing and support for short-term or longer-term work abroad. Additional benefits through Bosch's benefits programme.