Liability Claims Policy Adviser

R+V is seeking an adviser on technical policy matters in liability claims. The role covers professional standards, support for operational claims teams, and improvements to processes and digital solutions within its property and casualty insurance division.

• Independently handle the typical work of a liability claims policy unit with sound expertise and a focus on solutions.
• Create and update technical information, work instructions and training materials for operational teams, and ensure their quality.
• Act as a technical contact, coordinate and answer internal and external specialist questions, and support claims teams on general liability matters.
• Handle significant complaints, including those involving the management board, ombudsman or BaFin, appropriately for the recipient and within applicable rules.
• Contribute to projects across departments, define business requirements for systems and digital solutions, and improve standards and processes.
• Work closely with operational claims teams, specialist departments and other functions. Confidently present findings to different committees and management. Organise, design and lead professional events, and take on temporary or permanent special assignments when needed.

• You are a fully qualified lawyer, have completed a degree in law or business administration, or have completed vocational training in insurance and finance, ideally supplemented by an advanced insurance specialist qualification.
• You have relevant professional experience in liability claims or liability insurance operations or underwriting, along with sound knowledge of insurance and compensation law.
• You have a strong focus on service and enjoy communicating with a range of contacts.
• You combine empathy with analytical insight and work independently, systematically and strategically.
• You are open to change, try new approaches and actively help develop professional standards.
• Good spoken and written German, at least B2 to C1.