Key User Supply Chain - fixed-term until 31.03.2029

The ICF Supply Chain – Warehouses department runs three logistics centers in the Höchst industrial park and four external warehouses with a total of 60,000 pallet spaces. As part of the introduction of the SAP iShift program at the Frankfurt site (SAP S/4HANA), Key Users are sought as central contact persons for the respective business processes. You work closely with the iShift teams and the external integrator, take part in workshops, tests and training, support end users and play a key role in guiding the introduction of the new system.

• Act as central contact person (SPOC) for defined business processes
• Work closely with the iShift teams (Business Enablement, Solution Delivery) and the external SAP implementation partner
• Carry out User Acceptance Tests (UAT) and document errors in HP ALM
• Take part in sessions to clarify "Segregation of Duties" (SOD)
• Take part in "Train-the-Trainer" training by the Change Management team
• Take part in workshops on prioritized topics, where identified
• Coordinate in detail with iShift SPOCs to identify relevant business rules (KBRs) and to clarify local and central gaps
• Take part in "Solutioning" workshops to prepare the "Design Authority"
• Validate data loading for go-live
• First point of contact for end users with questions
• Record and track support requests on behalf of the business department
• Support with access problems as well as role assignment and User Access Management (UAM)
• Train new colleagues in using SAP S/4HANA and provide training materials
• Inform colleagues about access paths and training offers
• Define local organizational adjustments with the OCM team
• Carry out manual data cleansing
• Validate data loading for "Mock 1" after data conversion by the integrator
• Identify SAP S/4HANA user groups and define the business role catalog

• Several years of professional experience in logistics or distribution, ideally in a regulated environment
• Experience in applying and optimizing processes in your own area of responsibility, ideally familiar with Lean Management, Six Sigma or similar methods
• Strong communication skills and willingness to act as an interface between the business department and IT
• Good knowledge of material flow, warehouse logistics and distribution
• Confident use of relevant IT systems and ERP solutions (e.g. SAP) and an affinity for digital processes
• Completed degree in logistics or a comparable qualification
• Very good German and English skills, spoken and written