HR Systems & Process Specialist - Focus on ServiceNow

With a team that makes a difference every day, we support the employees of the Schwarz Group companies. Our daily work is shaped by varied tasks, diverse areas and endless possibilities.

• Operations & optimization: You ensure the smooth day-to-day operation of our ServiceNow HR Service Delivery (HRSD) solution, continuously expand the system, identify optimization potential and create suitable concepts
• HR & IT interface: You translate HR business needs into technical solutions (and vice versa) and closely support the implementation
• Testing & rollout: You manage system tests and ensure smooth rollouts of new functions and processes
• Stakeholders & change: You coordinate closely with everyone involved, obtain approvals and actively support changes in the company

• Qualification: Completed university degree (e.g. HR, business administration, business informatics) or a comparable qualification
• Work experience: Around 3–4 years of practice with digital HR processes or ticket systems, and solid knowledge of ServiceNow – ideally in the HRSD module (alternatively e.g. ITSM/CSM). First ServiceNow certifications are an advantage, but not a must
• Working style: Strong communication skills at the interface between HR and IT, and a structured, solution-oriented way of working