Dialog Marketing Service Specialist

Welcome to Stadtwerke Hamm! This Ausbildung as a Servicekraft für Dialogmarketing takes place in Hamm, North Rhine-Westphalia. The Ausbildung duration is 2 years. As Stadtwerke Hamm, we supply households and businesses in Hamm with energy and drinking water. In addition, we operate public transport as well as the baths and the port in Hamm. Start your career in an exciting professional field and develop valuable skills for your professional future.

As a service agent for dialog marketing, you are a competent contact person for our customers. You address their individual concerns on the phone or computer. You document information, answer questions, or take orders. In outbound, customer acquisition and support are paramount. In inbound, you conduct consultations, take orders, or process inquiries and complaints.

During your two-year Ausbildung, you will learn everything about the sales of our services and products. Communication skills and customer-friendliness are the basis of your work. Dealing with databases, maintaining and securing data, is part of your daily routine. You will learn to communicate confidently and to conduct consultations in our service center. During your Ausbildung, you will participate in various projects. You will gain insights into the preparation, execution, and controlling of a project.

• Fachoberschulreife (vocational baccalaureate)
• Proficient in German and Mathematics
• Interest in interacting with people, sociability