International Customer Service Specialist

FIPP Handelsmarken GmbH + Co. KG is looking for a full-time central contact person for international retail customers in operational sales support, starting immediately, with a focus on French customers.

• You are the central contact person for our international retail customers and ensure professional and reliable support in operational sales support.
• A particular focus is on looking after our French retail customers and supporting the further expansion of our business activities in France.
• You coordinate customer orders, align on requirements and ensure smooth processes from order to delivery through careful article master data maintenance.
• You communicate with international customers, suppliers and external service providers and keep an overview even in complex coordination.
• You work closely with our Key Account Management, Product Management and internal interfaces and support the implementation of new customer requirements and the development of existing business relationships.
• You support international goods movements and help coordinate delivery dates and import processes.

• You have successfully completed commercial training (preferably in wholesale and foreign trade management).
• You speak and write French fluently in negotiations. Your English is also strong in speech and writing.
• You already have experience in international sales support or in looking after international business customers, ideally in the European retail environment.
• You have a good understanding of international order processing and goods flows. Experience in import or purchasing is an advantage.
• You stand out through strong customer and service orientation, organizational talent and an independent, structured way of working.
• You enjoy working with international customers and want to actively shape our business in the French market.