Accounting Expert in Client Support

Der OnlineSteuerberater is seeking an accounting expert to provide telephone support for users of its free online bookkeeping software. The tax firm specialises in network marketing sales partners and offers the role in Königsbrunn bei Augsburg on a full-time or part-time basis; a minijob is also possible. Fully remote work from home is available after the probation period.

• Your work mainly involves providing telephone support to users of our free bookkeeping system.
• Finding solutions: Staff our hotline and mainly answer questions about day-to-day bookkeeping, with occasional questions about taxes and working with the firm.
• Explaining: Patiently guide clients and prospective clients through the software and provide an excellent service experience.
• Connecting teams: Record complex tax matters clearly and pass them to the appropriate specialist departments.
• Keeping records: Record conversations in our system so communication within the firm runs smoothly.

• Professional foundation: Vocational training as a tax clerk or financial accountant, or a comparable qualification with sound basic tax knowledge.
• Communication skills: You enjoy speaking on the phone and can explain complex matters clearly and kindly, even when call volumes are high.
• Patience and service: You take responsibility for a positive user experience and always focus on finding solutions.
• Digital skills: You quickly find your way around software interfaces and learn quickly.