Dutch customer service team member in our Berlin office

You work in Dutch customer service at the Berlin office, acting as the first point of contact for customers with questions about their orders or purchases by chat, phone and email.

• Process orders, prepare quotes and manage customer accounts
• Provide initial support after purchases, advising and helping international customers by phone, email or chat
• Help customers by phone, email and chat, and represent their needs and interests
• Take responsibility for a specific area and independently decide how to start and coordinate returns, exchanges, credit notes and repairs
• Ensure orders and service requests are handled smoothly
• Work closely with our specialist service team and workshops and coordinate with them regularly
• Provide product advice and carry out translation work together with our specialist departments

• You speak and write Dutch and English fluently
• Ideally, you are passionate about making music yourself and/or have experience in the music industry
• You already have experience helping and advising customers
• You show strong initiative, commitment, teamwork and a focus on achieving goals
• Helping customers in a skilled and courteous way is one of your strengths
• You have experience using computers and common Office applications
• Ideally, you speak another language