IT Employee for Service and Support

As an IT employee you are part of the IT service team that ensures trouble-free IT operations at the Rastede site, especially in 1st level support.

• Together with the IT support team you provide support for our end devices such as smartphones, tablets, notebooks, PCs and peripherals
• You advise and support our employees (m/f/d) with all technical questions
• Setting up, configuring and maintaining our IT infrastructure is also part of your duties
• Besides creating and maintaining solution and instruction documents, you also take part in various IT projects

• You have successfully completed training as an IT specialist (m/f/d) – or you bring comparable work experience in a technical environment
• You are confident with ticket systems and remote support tools
• You feel at home in hardware and software support (1st and 2nd level)
• You manage Microsoft infrastructures and operating systems (client/server) with confidence
• Ideally you already have experience with ITIL processes
• You have no problem with the current MS Office package
• You impress with friendliness and confidence when dealing with users and departments
• Whether in a team or alone – you work in a solution-oriented way
• You have very good German skills in speech and writing (at least level C1)