Expert Product Operations Manager

As a Platform Adoption Specialist, you will be the ultimate bridge between our technology, our internal teams, and our customers. This is a high-impact, individual contributor (IC) role where you will leverage your deep network within Tradebyte and our customer base to ensure our new platform is built for real-world success, rolled out flawlessly, and adopted with enthusiasm. You aren't just managing a launch; you are defining the future of how our customers interact with us.

• Be the Ultimate Subject Matter Expert (SME): Become the go-to authority on the new platform, deeply understanding its capabilities, technical architecture, and value proposition.
• Consult & Guide Tech Teams: Act as the voice of the customer and the business. Work hand-in-hand with our product and engineering teams, bringing real-world use cases to the table to ensure we build a platform that actually solves customer pain points.
• Strategize the Rollout (Out-of-the-Box Thinking): Design the blueprint for the rollout. You'll strategically analyze our customer base to decide who gets the platform, when, and how, maximizing success and minimizing friction.
• Product-Led Mindset: Embody a product-led mindset by acting as a multiplier, guiding the SMs to steer our customers toward sustainable, profitable growth.
• Foster Cross-Functional Alignment: Take ownership of platform-driven revenue by aligning Integration, Customer Ops, Finance, and Marketing around correct usage, adoption, and expansion. Go beyond rollout support — actively identify and act on upselling opportunities to maximize the platform's commercial impact.

• Entrepreneurial Mindset: Operate with an entrepreneurial mindset, willing to roll up your sleeves to get things done. You'll identify problems and opportunities before they're obvious, propose solutions, and drive them forward independently
• Strategic & Analytical Mindset: You don't just follow a checklist. You look at data, customer profiles, and market readiness to think outside the box on deployment strategies.
• Master Collaborator & Influencer: As an IC, your superpower is influence without authority. You can bring diverse teams (from Finance to Marketing) together toward a singular goal.
• Proactive Problem Solver: You are obsessed with the "details." You naturally foresee operational bottlenecks (billing issues, support ticket spikes, integration hurdles) and solve them before they happen.
• Platform & Tech Savviness: You speak "product" and "tech" fluently. While you don't need to write code, you can easily translate complex customer needs into clear requirements for developers.