Product Owner Intelligent Customer Care

In the Sales & eBusiness Processes & Solutions area, B. Braun shapes digital customer interaction worldwide. The Intelligent Customer Care team is looking for someone who wants to help shape the future of customer service in over 60 countries. As Product Owner, you drive the further development of the global customer service platforms and the use of AI along the customer journey.

• Developing and implementing the global product vision for Intelligent Customer Care
• Responsibility for the further development of our customer service and contact center platforms (including Genesys and Salesforce)
• Identifying and realizing new potential through AI, automation and digital service technologies
• Prioritizing requirements by customer benefit, business value and strategic relevance
• Managing rollouts and adoption in our international country organizations
• Close collaboration with business, IT and technology partners
• Measuring product success using usage, service and customer satisfaction metrics

• Degree in business administration, business informatics, computer science or a comparable qualification
• Several years of experience in product management, product ownership or project management of digital service or CRM solutions
• Experience with customer service, CRM or contact center platforms, ideally Genesys, Salesforce or comparable enterprise solutions
• Understanding of customer experience, customer journeys and service processes
• Very good English skills
• Strong initiative, drive to deliver and enjoyment of international collaboration