Young Graduate CIC Officer

Are you passionate about delivering excellent customer service and making a real difference in every interaction? As a CIC Officer, you will play a key role in supporting our customers and dealer network while contributing to a smooth and efficient customer experience. You will join a dynamic team where collaboration, customer focus, and personal growth are at the heart of everything we do.

• Handling and processing incoming inquiries from customers and dealers.
• Managing contract-related questions by phone and email, from routine requests to more complex cases.
• Executing contract amendments, from calculation and preparation to final activation.
• Performing a variety of back-office tasks, including the follow-up of fines, expired contracts, and control reports.
• Striving for the highest levels of customer satisfaction and proactively contributing to effective solutions.

• A customer-focused mindset and strong communication skills, with the ability to build relationships easily.
• A proactive attitude and a solution-oriented approach to challenges.
• Strong organizational skills and attention to detail, even in a fast-paced environment.
• Good knowledge of Microsoft Office applications.
• A positive, dynamic personality and a genuine team-player mentality.
• Fluency in both Dutch and French, with strong professional communication skills in both languages.