Sales Support Aftersales, temporary for up to 24 months

ZEISS Research Quality Solutions is seeking aftersales support to process upgrade orders, coordinate materials and communicate with sales partners worldwide. The position in Oberkochen lasts up to 24 months.

• Process upgrade orders in SAP for our sales partners worldwide
• Coordinate materials planning for purchased goods
• Create production orders for assemblies manufactured in house
• Proactively communicate delivery dates to our sales partners and monitor adherence
• Handle and coordinate order-related communication in the Salesforce ticket system
• Maintain regular contact with colleagues in technical inspection
• Ensure solutions are provided for complaints

• Completed commercial vocational training
• Good SAP knowledge in Sales & Distribution
• Solid experience in order processing; knowledge of export procedures is an advantage
• Ability to maintain an overview of complex, changing processes and find practical solutions
• Ability to identify improvements, actively contribute ideas and take initiative to implement them
• Confidence, strong communication skills and a positive manner
• Fluent written and spoken English suitable for business negotiations