Commercial Employee Customer Reception /
Original title: Kaufmännischer Mitarbeiter Kundenempfang /
This job is at DEKRA. You apply to them, not to GoAusbildung.
Start Date
On request
Sector
Testing and Inspection Services
Salary
Competitive salary
Listing data as of November 13, 2026
About this Apprenticeship
Commercial employee for customer reception and customer support at the DEKRA Dortmund branch, working in the commercial team as a contact for staff and customers.
What You'll Learn
- You work in the commercial team and are the contact for the productive staff and the customers of the Dortmund branch
- You receive and look after our customers on site
- Running the switchboard and customer reception, as well as receiving and greeting our customers, is one of your main tasks
- You also ensure professional and efficient handling of customer inquiries
- You also take and handle phone calls
- You are responsible for managing appointment calendars, including coordination and monitoring
- You also handle appointment coordination for our services in close cooperation with our experts
- Your tasks include general office work, such as handling written and verbal correspondence
Requirements
- Commercial vocational training or a comparable qualification
- Several years of work experience in a comparable position desirable
- Career changers with experience in other commercial areas are also welcome
- Proficient use of MS Office
- Independent way of working, strong organizational skills, teamwork, and a high degree of trustworthiness and loyalty
- Structured way of working, strong service orientation and enjoyment of customer contact
What DEKRA offers
- For more balance: Flexible working hours with 30 vacation days and more vacation with growing length of service. Administrative tasks can be done from flexible locations where possible
- Strong overall package with extras such as Christmas and vacation pay, anniversary bonuses, referral bonuses and company pension plan. Base salary and extras are received already during the qualification
- Mobility and discount offers: Jobrad, travel expense policy, payment of or subsidy for company-required driver's licenses, Corporate Benefits and free vehicle inspection
- Health services such as apps, talk formats, PME family service and company medical care
- Practical training and further education opportunities with modern learning offers and internal qualification programs at our training centers. During the qualification we support you with theory phases at our training centers and personal mentoring
- Open culture with trust in professional expertise and exchange in the DEKRA network, plus events such as SkiCup or motorcycle meetups
- Technical work with social relevance: With your expertise you contribute to a safe and sustainable world, in a stable company with long-term prospects
- High-quality work equipment with modern technology, work clothing and digital tools, matched to your job
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