Apprenticeship as a Dispatcher / Mobility and Transport Services Specialist 2027

You will work in the control center and learn about railway operations and the important role of dispatching in the transport system. The apprenticeship also covers travel services, customer service, safety, transport networks and project management.

Working in the control center and gaining an in-depth understanding of railway operations and the role of a dispatcher; dispatching staff and vehicles; minimizing the effects of operational disruptions so customers reach their destinations safely and as punctually as possible; handling operational disruptions and initiating suitable countermeasures; learning about travel services, customer service, safety services, route networks, transport contracts and contractual penalties; learning the basics of customer advice, customer service, marketing and project management.

At least an intermediate school-leaving certificate or Realschulabschluss recognized in Germany; German language skills at least at B2 level; ability to stay calm and keep an overview in difficult situations; willingness to take responsibility and make decisions; willingness to work shifts, weekends and public holidays.

Mobile device for learning and private use; 16 free journeys within Germany per year and further travel discounts, such as the DB Job Ticket; affordable travel options for family and friends; employee discounts on mobile phone contracts, insurance, hotel chains, fashion and lifestyle products.