Passenger Information Specialist S-Bahn / Supervisor

As soon as possible, DB Zeitarbeit GmbH is looking for a temporary agency employee on behalf of S-Bahn Berlin GmbH for an assignment as a Passenger Information Specialist S-Bahn / Supervisor at the Berlin location. The employment contract is concluded with DB Zeitarbeit GmbH. Full-time, fixed-term.

• Represent the company on the platform, stationed in a supervisor booth
• Inform passengers about deviations from the regular timetable, e.g. due to construction work, disruptions or a train swap
• Responsible for informing passengers on a specific line section with announcements and texts on the train destination displays
• Monitor the technical functions of escalators, elevators and ticket machines
• Answer incoming customer inquiries via the information call points
• Receive and process lost property

• Completed vocational training in a service occupation, e.g. in a service-oriented field, a commercial field or a railway-specific field
• Experience dealing with customers and confident use of common PC software, as this is a computer workplace
• Very good German skills in speaking and writing as well as a strong sense of responsibility and stress resistance
• Willingness to work shifts (night, weekend and public holiday work)
• Confident, friendly manner, attentiveness and customer orientation as well as a neat appearance and good manners
• Willingness to wear company clothing