Intern / Working Student in Process Improvement and Digitalisation at the Operations Centre

DB InfraGO AG is seeking full-time interns or working students in Frankfurt am Main to start as soon as possible, each for at least 6 months. In Service Design and Digitalisation, you will help improve the operations centre's customer contact, communication, information sharing and processes. Working students work 20 hours per week. Hybrid work within Germany is possible by agreement.

• Get to know daily work at the operations centre on site and identify who contacts it, what they need and which channels they use
• Analyse these contacts by topic, frequency and need, and identify ways to make communication more focused
• Conduct interviews and workshops with customers, such as railway operators, and operations centre teams to understand their needs
• Develop solutions with the team, from clear processes and responsibilities to better information sharing and IT solutions such as digital channels and self-service
• Prepare your findings and present them to the head of operations management
• Help put the first measures into practice and show their impact

• You are in the later stages of a bachelor's or master's degree, for example in Industrial Engineering, Transport Science, Business Information Systems, Social Sciences, Psychology or a similar subject
• You think analytically and recognise patterns in complex situations
• You have very good Excel and PowerPoint skills
• You have some experience in process analysis, service design, UX research or qualitative methods
• You are interested in digitalisation and IT solutions in day-to-day operations
• You communicate confidently and clearly with different people
• You work independently and in an organised way, and want to help improve processes
• Your complete application includes your CV, school and university transcripts, internship references and your preferred placement dates
• If this is a required internship, include proof of this requirement
• You must also provide a current certificate of university enrolment for your application to be considered