Career Change into Regional Train Customer Service

Career change opportunity with DB Regio - Schiene in Gemünden am Main, including 14 weeks of full-time retraining at 39 hours per week. Classroom training takes place in Würzburg, with practical placements usually in Gemünden. Training combines classroom and practical lessons, ends with written and practical exams, and takes place in classes of about eight people. You receive an adjusted starting salary during training, which rises to the starting salary for the target role after you pass. Part-time work is usually possible after successful completion. The vacancy is advertised as a temporary position.

• Actively advise and assist customers on trains and at the train
• Provide timetable and fare information, including connections and service disruptions
• Check and sell tickets
• Maintain order and safety on the train
• Improve customer satisfaction through high-quality service
• Work daily with colleagues such as train drivers, service staff and security staff

• Ideally, you have customer service experience, for example in catering, hotel business, cabin service, sales or retail
• You enjoy working with people and naturally focus on customers and good service
• You have developed good communication and conflict handling skills during your working life
• Your written and spoken German is very good, at least level B2
• You are comfortable with scheduled, irregular rotating shifts and working weekends and public holidays
• A valid category B driving licence is helpful so you can arrive on time when public transport is not running
• For operational reasons, you must complete the training full time