Career Changer as Travel Advisor – Berlin Train Stations

As soon as possible, DB Zeitarbeit GmbH, on behalf of DB Vertrieb GmbH, is looking for career changers for retraining as a travel advisor (f/m/d) in Berlin. The retraining lasts about 3 months, full-time (39 hours/week), and you do not pay the costs. It has theory and practice parts and ends with an exam. You receive a salary from the start. You will work at the Berlin stations Hbf, Südkreuz, Gesundbrunnen, Ostbahnhof, Spandau and Zoologischer Garten.

• You are responsible for customer-focused advice, booking and selling DB and partner offers
• You hold customer conversations following the set sales standards and quality standards
• You also take customer suggestions, complaints and grievances, handle them independently and decide on goodwill gestures and fare refunds
• By actively approaching customers, you advise them if needed on using the digital apps and ticket machines
• You keep yourself informed about company news through company media and the learning programs offered

• You have completed vocational training, e.g. as a transport services clerk, or comparable knowledge from relevant work experience in sales
• You also have good German skills – English skills are desirable
• Good knowledge of transport geography and strong customer and service orientation – even in difficult situations – set you apart
• You should be willing to work shifts (early and late shifts only, within the opening hours of the travel centers)
• Strong personal initiative, independent work combined with high flexibility, and strong teamwork round off your profile