Passenger Service Agent, Mobile Service

DB Zeitarbeit GmbH is looking for a passenger service agent for mobile service, working on behalf of DB InfraGO AG at the Neumünster location, starting as soon as possible. You work as a temp agency employee and are the point of contact for travelers at the station.

• In your role you are the contact person for information on platform changes, operational disruptions, cancelled trains, missed connections and travel alternatives
• Passing on information to travelers via the relevant information systems and media
• You also help people with reduced mobility on the platform and provide first aid when needed
• Issuing passenger documents and checking posted timetables and posters for up-to-date content and appearance
• As a trusted contact for customers, you also receive lost property
• You represent Deutsche Bahn at the service point (DB Information), in the mobile service in the station and on the platforms, ensuring customer satisfaction

• Completed vocational training in a service occupation, e.g. as a sales assistant, in gastronomy or hospitality
• Experience in the service industry and in dealing with customers
• Confident and friendly manner, attentiveness and customer orientation set you apart
• You bring willingness to work shifts, including weekends and holidays
• To represent the company at the station, a uniform and neat appearance is important, so you should be willing to wear company clothing
• Good German skills, English skills are desirable