Commercial Clerk Air Freight Export

DHL Global Forwarding, the air and sea freight specialist of the DPDHL Group, is looking for a results-oriented freight forwarding and logistics services clerk (m/f/d) for the air freight department at the Freiburg site. Permanent, full-time.

• You prepare all required export documents in line with regulations and internal procedures
• You are responsible for processing, clearing and distributing all required documents in the shipping area
• You also make bookings and optimize bookings based on internal guidelines in the interest of the product
• You also ensure that customer requirements are met and take corrective action when there are deviations
• You also ensure that all documents are completed, updated in a timely and efficient manner and delivered in line with regulations and internal procedures
• You accept customer orders and check them in line with regulations and internal procedures.
• As a freight forwarding clerk (m/f/d), you check shipment status in export, detect deviations and ensure solutions for incidents
• Your tasks also include supporting customer service in resolving incidents and exception management
• You build and maintain customer relationships intensively
• You communicate with customer service, product and the Global Service Center in German and English

• Completed training as a freight forwarding and logistics services clerk (m/f/d)
• Extensive knowledge of AFR export tasks
• Good administrative skills
• Good IT and PC skills (MS Office)
• Results-oriented work, teamwork, resilience, flexibility, organizational talent